Give Feedback on the Real Issue: Part Two

Last week, in part one of this series, I shared the three key reasons that somebody is under performing and how to identify whether a lack of knowledge, lack of engagement, or inter-or-intra personal conflict is at the source.

So it’s only appropriate that once we identify what the problem is, now we get clear on how to fix it.

The good news is that irrespective of the source there is one way to fix it – as neuroscience of leadership expert David Rock would say, we get people under performing to “think about their own thinking.”

First, we get them clear on what the problem is, from their vantage point, and help them identify and verbalize what it’s costing them. When someone can say that she’s been worried for the last 30 days about how to meet her quarterly client acquisition goal or that thinking about a brouhaha that transpired in front of the water cooler a week ago has severely compromised one’s relationship to his team, then the under performing person has a reason to invest his or her time in creating and implementing a solution. For if he or she doesn’t, the continued personal cost is clear.

Second, we get them focused on a solution. We ask open-ended questions. We mirror back what we hear people saying – and not saying. And we push people to go deeper and at times to uncomfortable places through questions such as, “What’s the truth that you’re not revealing?” “What else?” or “What are you pretending not to know?” We enable them to devise and take control over producing the outcomes that they (and sometimes we!) seek.

Finally, we give folks an opportunity to re-articulate - in their own words – the cost of NOT implementing the solution they have birthed, perhaps with a bit of feedback from us, and ask what support we can offer to transfer the strategy into action. A reoccurring theme through each of these basic steps is allowing people to communicate from a place of power. When people can speak their problems, needs, and solutions out loud they are much more poised for high performance than if they are ruminating on situations in their heads. Also, it takes care of accountability.

If we want the people in our lives, in our workplaces, in our communities, and in our own heads (yes, we can use this process to self-correct and improve ourselves) to curb under performance, we want them to flex the muscles and develop the behaviors to take responsibility for identifying and solving problems. Once this habit is ingrained, we will find ourselves giving up the habit of “saving people from themselves” because they will have access to their own super powers.

Opt In Image
Get on the Obstacles Into Opportunities list

You will receive my weekly-ish heart-centered, high-impact communication and leadership tips, videos, freebies and event specials delivered straight to your inbox. Be on the lookout for my 7 Biggest Obstacles to Success and the Sinfully Simple Formula to Shift Them Into Opportunities. Once you confirm your subscription, I'll send it over so that you can start taking action NOW.

This entry was posted in Coaching, Communication, Leadership and tagged , , , , , , , . Bookmark the permalink. Post a comment or leave a trackback: Trackback URL.

Post a Comment

Your email is never published nor shared. Required fields are marked *

*
*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>



  • Are you ready to step into the success that is your birthright?


    Subscribe to my weekly-ish Obstacles Into Opportunities and receive my 7 Biggest Obstacles to Success and the Sinfully Simple Formula to Shift Them Into Opportunities to start busting bigger moves in the world NOW!


  • Alexia’s Books & Products







  • Sample Praise for Alexia

    “Alexia is one strong woman helping women to achieve their goals.”
    Ronnie Cho | The White House Office of Public Engagement

    “I can't begin to tell you how grateful I am for what you were able to do to help me with my public speaking abilities! You have my eternal gratitude for finally getting me over my near-paralyzing fear of speaking.”
    Tanya Murray | Realty Executives of Nevada

    "Alexia is unlike any other speaker or presenter I’ve ever seen. She embodies the very best of her generation and showed me a range of strategies I can use in preparing my students to be leaders in the workplace.”
    Dr. Joseph Bonnici | Central Connecticut University

    "Alexia is revolutionizing how we prepare nurses for the demands of the workplace in Nevada. She truly understands how to grow a new generation of ethical, high-impact communicators and leaders.”
    Doug Geinzer | Southern Nevada Medical Industry Coalition

    “Alexia is a tremendous coach and speaker. 100% of our group in post surveys commented that the workshop was valuable and uplifting.”
    Kristen Baldwin | Step Up Women’s Network

    "What I love and appreciate about Alexia is her ability to pinpoint your style and strengths as a communicator as well as the little nuances that get you in the way of your power. She gives you very detailed ways to make new changes and enhance your natural communication style."
    Christina Ambubuyog | I Love Intuition